This article includes links which we may receive compensation for if you click, at no cost to you. has been around for a while, and I’m sure many people have already heard of it.

When was founded in 2006, people were just beginning to embrace the nature of side-hustles. This was one of the first sites that worked to connect freelancers with clients. In this case, specifically connects caregivers with families.

When I began researching for this article, I was surprised by how many negative reviews existed for Despite being rated an A+ business by the Better Business Bureau, has over 300 closed complaints in the last several years. Plus, they were being touted as a scam by many disgruntled families and caregivers.

These days, the word scam is thrown around so often that we forget what a true scam really is. is a legitimate business, but that doesn’t mean that they are completely fair to their freelancers and families.

So is a legitimate resource for families and side hustlers, or is it just another company that is trying to siphon your money?

What is is an online marketplace that connects caregivers with families in need of their services.

Founded in North Waltham, Massachusetts, claims to be a one-stop-shop for families and sitters and one of the largest resources of their kind. They estimate over 35.2 million members in over 20 different countries.

Caregivers can post their services, availability, and rates online and contact families they believe they can assist. Families can post any caregiving needs, whether it is on an ongoing basis or just a single date night. They can contact caregivers in their area that they believe would be a good fit.

While people typically associate with babysitters, they actually support a much larger category of caregivers. In addition to babysitters, connects people with nannies, tutors, senior care specialists, house-sitters, pet-sitters, and even people to help you run errands.

If you need help with your kids, pets, or housework, can connect you with someone who is up for the task. Memberships

As with most businesses, pricing tends to determine whether or not people believe that it is a scam.

  • Family Basic Membership: For families, you can choose the basic membership, which is free.
  • Family Premium Membership: The premium membership costs $39 for one month, $78 ($26/month) for three months, and $156 ($13/month) for twelve months.
  • Background Checks: You also pay to run background checks on potential candidates. There are several types of background checks from which you can choose. Depending on how in-depth you would like the background check to be, you can end up paying as much as $300.
  • Caregiver Premium Membership: For caregivers, it costs $20 per month for a premium membership. There are also additional services that you can pay for, including providing a background check and paying to appear at the top of peoples’ list. leaves a lot to be desired when it comes to their free membership. For example, you can create a basic membership at no cost, which includes job posting, searching, and receiving applications from local caregivers. If you would like to respond to candidates or employers that reach out to you, you will need to pay for their premium membership.

All memberships run on a specified term basis, and you will continue to be charged until the end of your membership term, even if you cancel the services. Additionally, auto-renews your memberships without notifying you. This means that you are likely going to pay more than you would like for the services. Additional Features

Every online marketplace is different in how they help you with your needs. Here are some of the unique features that offers.

Rate Calculators

If you are new to the caregiver scene, it can be hard to decide on an appropriate rate for your services. It can also be difficult to determine what to pay someone for services such as house sitting or dog walking.

Luckily, has several rate calculators that can help you find an appropriate rate based on services, experience, hours per week, and zip code. This ensures that you are not paying or charging an inappropriate amount for the work.

Helpful Blog is unique because they have a dedicated team of parenting writers that cover all topics care related.

The blog is broken down into four different verticals: Child Care, Senior Care, Home Care, and Pet Care. Within each vertical, you are presented with an organized list of content, including guides, articles, and topics. Each vertical is also organized based on topics relevant to families seeking care and caregivers.

Whether discovering fun new babysitting games or learning how to become pet care certified,’s blog covers it all.

How Does Work?

Because caters to both caregivers and care seekers, there are two sides to the getting started experience.

I will explain below how works based on what you look to gain.

As a Caregiver

To sign up as a caregiver, you will select the “Find jobs” button on the homepage. They will then ask you what kinds of services you are providing. At this stage, you can only select one option. You can choose to add more services once you create your larger profile.

To get started, will request your name, address, and email address. You can select “Join now” once you provide this information.

There are no specific requirements to join However, you should ensure that you are qualified for the position that you are advertising. will ask you to list your experience and references for the position. You will also be prompted to provide any background checks, proofs of certification, and any related documents. Their customer care team will approve your paperwork to ensure that you are not uploading fake documents.

Finally, you can set your rates, availability, and browse jobs in your area. For the most engagement with your profile, you should include a recent picture of yourself and any references from past employers to help get your side hustle gig picking up traffic.

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As a Care Seeker

To get started on finding a caregiver, you will select the button that reads “Find care.”

They will then ask if you need care for your kids, parents, pets, or home. Based on your selection, they will provide a list of potential services. For example, if you select kids, you can further specify if you need tutoring, a date night sitter, special needs care, or an after-school sitter.

They will also ask you if you are looking to hire ASAP, within the week, within the month, or just browsing.

Next, you will be asked about what you are looking for in an ideal caretaker. To continue with the babysitting example, the site would ask you about how many years of experience you would like your caregiver to have and about the age range of your children.

You can also specify if you would like someone who is CPR trained, college-educated, a non-smoker, and more.

After you make your selections, you will be asked to provide your zip code, name, and email. Once you create an account, you can begin browsing caregivers in your area. You may find that people begin to reach out to you, but you cannot reach back out with the basic membership.

Is Safe?

When it comes to security on, the main concern is making sure you are letting someone trustworthy into your life. has a very helpful safety resource page to help you learn how to choose the best candidate for your needs. understands that it can be nerve-wracking to begin a working relationship with someone you meet on the internet. They provide both families and caregivers with guides on how to stay safe during the interviewing process. This includes what to look for in profiles, how to go about an initial meeting, and how to interpret a background check.

Additionally, their safety page includes frequently asked questions for both care seekers and caregivers. Each FAQ has a lengthy and information response, which can help keep you from having to contact their customer care team.

Lastly, you can manage your cookie preferences from this page. This helps you manage what activity the site is tracking.

Customer Support is pretty basic in its customer service offering.

You can reach their team through a ticketed email service or by phone at (877) 277-3115. You can reach their customer service team Monday through Friday from 8 am to 6 pm EST.

Pros and Cons

There is little that is black and white in this world, and is no different. There are certainly reasons why people use it, and there are also reasons to potentially avoid their services. I’ll break down the pros and cons below.


  • Access to a database of professionals: is successful for a reason; lots of reputable caregivers use it to find clients. If you are looking for someone who is serious about their job as a caregiver, they are likely on As the world’s largest online marketplace for care, represents many quality candidates.
  • User-friendly website: Sometimes, online marketplace platforms can be cluttered and confusing. It can be difficult to sift through all the candidates. Luckily, helps you narrow down your choices with a questionnaire on the front end. This means that you are left with great people in your area on the back end.
  • Resources galore: If you are interested in education, has you covered. Their writers are knowledgeable and present information in a clear and helpful manner. Between their blog and safety center, you can learn about any topic imaginable as it relates to caregiving.


  • Pay to play: There is little that you can do on for free on either the caregiver or care seeker side. If you would like to respond to people and schedule interviews, you will need to shell out monthly.
  • Little transparency regarding pricing: In addition to’s “pay to play” structure, they make it very difficult to figure out what their pricing is for memberships.
  • Potential scammers within the marketplace: While isn’t the classic definition of a scammer, they can’t promise that people on their site are not. There are definitely horror stories out there about people hiring someone who turned out to be a thief.

Alternatives to

Even though is the largest caregiver marketplace, it is certainly not monopolizing the space. Here are some other places you can advertise your services or look for a caregiver. understands that you need to filter through the bad babysitters to get to the good babysitters. They help you do this with their four-step screening process. recommends conducting an internal feedback system, an in-person interview, a reference check, and a background check with all potential candidates. They charge $15 for a background check, which is a better price than what offers. If a sitter has their background check available, you won’t have to pay the extra fee.

Remember back in the old days when you would ask your friends for a babysitter recommendation? After all, word of mouth is the best marketing. You can still get a reputable babysitter without stealing your friend’s night-out nanny through UrbanSitter. is a site that uses your social circle to connect you with caregivers that are recommended by people you know. You can sign up through either Facebook or LinkedIn, and the site generates a list of leads based on your network.

Best of all, the site doesn’t charge you to sign up, send messages, or book with a particular caregiver. This makes it a top choice for cost-effectiveness.

Au Pair is a term that you don’t often hear thrown around in the states. It’s basically a fancy way of saying live-in nanny, and you will often hear the term in Europe. is an American company that helps families find au pairs. They have been around since 2001, and they have successfully placed au pairs with families both nationally and internationally. Their team screens all potential au pairs so that you don’t have to worry about running background checks.

Overall, this is a great option for people that are needing all-encompassing care for their loved ones.

Is For You? charges a hefty price tag for people who are looking for work and caregivers. Despite being the most popular platform, it is probably the least customer friendly in terms of pricing. Caregivers can get by with the basic version, but the paid version allows you to communicate with potential clients through the site. does have plenty of talent on the site for people looking for quality sitters. If you are in the process of looking for a regular sitter, I would recommend paying for a short-term membership, fervently interviewing candidates, and canceling once you find someone you like. There is no reason to continue to pay their fees once you find a good sitter.

Overall, I think there are better, less-expensive platforms out there. Check out the alternatives for sites that are more cost-friendly than

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  • Comment Author image blank Oceanside says:

    This is actually more of a plea for to either DO BETTER or for some entrepreneur to design a new and better website. I’m willing to pay more for a better product. Caregivers and clients would both welcome it! fills a niche that allows those of us who require in-home caregivers to forego the middlemen agencies and their often exorbitant admin fees. The idea is that qualified and competent cgs demand higher hourly wages, and it’s easier for us to pay them if we aren’t shoveling money into admin fees.

    It’s a good concept. Works better (at least in theory) than advertising on Craigslist (basically only criminals apply) or Indeed (be prepared to cough up $20+ PER DAY to advertise).

    I just wish there was a BETTER site for matching cgs and clients.

    I’ve been hiring cgs to help some relatives for four years now. In that span of time, I’ve learned a lot—mostly how difficult it is to find GOOD care for the elderly. No desire to go back to hiring from agencies, and some of our cgs have been with us for 3+ years now.

    In the last year and a half that I’ve used Care, I’ve only hired one individual from the site. That person is a good cg.

    But’s website has some MAJOR technical flaws that are impossible to overlook. Just today, I discovered quite by accident (thanks to someone who responded to a job post) that Care had truncated my job listing. The listing has been on there for a couple days, and I had messaged a couple dozen cgs w/ the hacked off post. Now I understand why I had so few responses. Care took a detailed job posting and cut off EVERYTHING except the header and first sentence. ???!!!

    This is the kind of crap that they continually do. And it makes it HARDER to find good cgs, esp when the job poster does NOT know this is happening. And the cgs looking for jobs are not aware of that, either.

    I used my relatives’ credit card to pay for the monthly fees, but told them I would find the cgs for them (they cannot do this for themselves, as many elderly ppl cannot). In the beginning, I had to call Care (not an easy task) to find out why I couldn’t use MY name as the public display name and pay with someone else’s credit card. The rep assured me I could.

    But that isn’t true. Whatever payment method you use, THAT is the name that will be displayed publicly. So, I have to explain in every post that I am so-and-so’s relative.

    It’s a stupid way to set up a caregiver website.

    Also, Care limits the number of messages you can send in 24 hrs. Care, we’re paying for the service—knock it off with the restrictions!

    Although I only EVER search for senior cgs, Care constantly switches the search category to nannies. ???!!! I have to remember to change it every time I do a search.

    Care will automatically randomly log you out when you are in the middle of searching, for no reason whatsoever, and then you have to log in again and start all over again and try to remember where you left off.

    The mileage radius search function does NOT work. I can put in 20 miles from my home, yet only get cgs within the small town where I live. I KNOW that there is another, larger town, with more cgs, only 10 miles away. Sometimes Care will let me search them—sometimes it won’t. I can get the exact same cgs and # of listings with a 10 mile search radius as with a 20 mile radius. ???!!!

    So, Care, DO BETTER. Some of us are praying for a better competitor website. Entrepreneurs, has set the bar pretty low. Someone out there with the time and technical expertise CAN (and hopefully will!) produce a better product SOON.

  • Comment Author image blank Adele says:

    People are VERY cheap on this platform. Like, insultingly cheap. They would be charged $100+ per hour if they went through Town and Country staffing, so they prey on people who really need to work. Especially the snotty, well-off ladies in places like Burlingame, Hillsborough, Palo Alto, etc. Being an educated professional means *nothing* to these people. They all look down on you like you’re a glorified nanny that they can attempt to offer just above minimum wage or less than what a cocktail waitress makes $20/$25. I’ve even seen $15 offered – $15 is MINIMUM WAGE in one of the most expensive places on earth!!

    Plus the company doesn’t notify you when they’re going to charge you a “reinstatement” fee or whatever. ***Avoid at all costs***
    I don’t get a good feeling about doing business with these people.

  • Comment Author image blank Anand says: is a money-grabbing scam I signed up for a membership on this site and was not able to find any providers in my area, so just let it go but they renewed it automatically and when I noticed the next day and asked to cancel the membership they were very harsh and did not do anything, they insisted that its Member managed service and members or responsible for everything .. money finance, back ground check of workers every thing they just charge money to maintain a website, there were many cases where bad people ended up in houses to provide services. Be careful they blame members for every thing.

  • Comment Author image blank Danielle says:’s revenue strategy relies simply on people forgetting to check for active subscriptions. They do not remind consumers that an annual charge will be automatically drafted, and charge consumers even if their services are not being used. They do not refund subscriptions even if the user has not logged into their account in a year. When their customer service team is contacted regarding refunds for unused services, they state “The automatically renewing nature of your subscription was clearly disclosed to you, both before and after your purchase.” This statement is referring to an email sent on the date of original signup, a year before the next charge will happen. It is unethical to charge consumers through automatic renewals without any prompting or providing interval reminders to manage their subscription near the date of charge and I cannot recommend this site as a Saas professional.

  • Comment Author image blank Langdon Hagen-Long says:

    Avoid this company. I signed up for a one time fee of $19.00. I wnted my house cleaned once, bcause I was just out of the hosptal. Care has been chargng me $39 a month for heir “premium serrvice”. I only needed to use them once and only did use them once. I didnt notice the charge at first, because I was back in the hospital. But the third time I noticed. They refused to give me any credit at all. I explained that I never signed up for premium, but that didnt matter – they dont give refunds for any reason. I only needed a housekeeper once, to catch up. Why would I want premium service evry month? The robotic customer service person ws happy to “downgrade” me, as if that were bad thing, but wouldn’t refund a penny. I wasnt impressed wih their compuer service, either. Their ste was silly. After a 10 minute wait on the phone for customer service, all I got was a woman who could only say we dont give refunds, but I’ll be gappy to downgrade you for next month.

  • Comment Author image blank Heather says:

    For a paid membership, you get very little in return.
    In other words, what you pay for on Care is what you can find for free elsewhere.
    Caregivers are not held to ANY standards. Many are flaky and have outdated schedules or availablity information.
    The membership cost should require more of the potential caregivers
    Don’t waste your money

  • Comment Author image blank Sarah Trieb says: has been throwing many ideas in advertising. Go threw their web.. one article saying that Republicans aren’t carrying and Democrats are .. encouraging little boys to dress up like princesses.. I have closed my account out along with many..

  • Comment Author image blank Jan Stone says:

    My Aunt recommended My mother-in law is 91 years old & terribly wants to find an in home salon to wash, cut & style her hair in the safety of her home. I asked her please don’t go to her Salon for a perm or cut. I have all her groceries delivered to her home.. Please contact me with details of your home salon Services.

  • Comment Author image blank Ryan says:

    I’ve had experience in finding a baby sitter for our 1 and 3 year old with The service itself (from our perspective) was great, it just took a while to find exactly the right person we needed. It’s the same with any freelancer marketplace type of service in my opinion. If you’ve ever hired freelancers through UpWork for example, it’s quite similar. You have to put in the time to interview and find the right individual.

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